Everything you need to close the feedback loop
Collect feedback from anywhere, triage it with your team, and publish what shipped — boards, roadmap, changelog, and a help center in one portal.
- median to first real feedback
- Under 10 min
- from signup to live portal
- 3 steps
- to collect feedback anywhere
- 1 script tag
Planned
In progress
Complete
Live in three steps
No DNS, no SSL, no IT ticket. Median time to first real feedback: 8m 47s.
- 1
Create your board
Name your board and Belayway seeds it with default statuses and one sample post, so it never looks empty on day one.
- 2
Publish your portal
Your portal goes live on a Belayway subdomain instantly — no DNS records, no SSL certificates, no waiting on IT.
- 3
Paste one script tag
Drop a single copy-paste snippet into any site or app. Belayway confirms install the moment it fires its first verified event.
<script async src="https://cdn.belayway.com/widget.js" data-workspace="acme-7f2"></script>Launch checklist
40%Installation verified · first event received from acme.staging.belayway.com
A portal your customers actually visit
Reduce duplicates with live search, publish deliberately, and keep private things private.
- Matching posts surface while typing — before duplicates get submitted.
- Changelogs link back to the feedback that inspired them.
- Only published content is ever public. Private means private.
Acme feedback
Following 4 posts
Slack integration for notifications
Integrations
Dark mode across the dashboard
Product feedback
CSV export of feedback
Product feedback
Boards & posts
Organize feedback into boards with posts, so every idea has a home.
Full-text search
Matching posts surface live as someone types, before they ever submit a duplicate.
Semantic search
Related posts surface even when the wording is different, not just exact keyword matches.
Statuses & sorting
Sort by top voted, newest, or trending, and filter by status at a glance.
One vote per identity
Each end-user identity gets a single toggleable vote per canonical post — no ballot stuffing.
Two-level comments
Threaded replies keep discussion readable without turning into a nested maze.
Auto-subscriptions
Authors and voters are subscribed automatically, with a one-click opt out.
Public roadmap
Show what is planned, in progress, and complete without exposing internal notes.
Published changelog
Ship notes link back to the feedback that inspired them.
Triage built for the daily grind
Notify without owner access. Merge without losing intent. Publish immutable snapshots.
Triage · 12 items need attention
DashboardFeedback #184 · Integrations
Slack integration for notifications
Default triage view
Filter by New, Under review, Planned, In progress, Complete, and Needs response out of the box.
Status changes & replies
Moderators update status and notify subscribers without needing owner permissions.
Merge & unmerge
Combine duplicates and split them back apart without corrupting votes or subscribers.
Comment moderation
Delete or moderate comments, and clean up spam without leaving the triage flow.
Changelog drafting
Draft in Markdown or rich text, link source posts, preview, then deliberately publish.
Separated controls
Frequent triage actions stay up front; configuration and destructive actions live one step away.
Pilot setup funnel
First value median: 8m 47sQuestions, answered
The short version of everything pilot customers ask.
Can a non-technical founder do this alone? +
Yes. Publishing a portal and installing the widget takes three steps or fewer, requires no DNS configuration, and needs no support interaction.
How fast does a real pilot reach value? +
In practice, median successful pilot setups reach a first feedback event in under 10 minutes from account creation.
Can a moderator act without owner access? +
Yes. Moderators can change a status and notify subscribers without needing owner permissions.
What happens when I unmerge two posts? +
Unmerging restores the original relationships without corrupting vote counts, subscribers, or canonical post state.
Does republishing a changelog rewrite history? +
No. Published changelog content stays exactly as shipped until you deliberately republish it.
What stays private? +
Only published content is ever public. Drafts, internal notes, billing state, and moderation notes are never exposed.